Frequently Asked Questions About Heroshe's Delaware Warehouse
As we transition our U.S. operations from Houston to Delaware, we understand that you may have questions about what this change means for you. To help you navigate this shift smoothly, we have compiled a list of frequently asked questions.
Why is Heroshe moving operations to Delaware?
We are moving to Delaware to offer you the benefits of tax-free shipping, which means more savings on every purchase.
When will the Delaware warehouse be fully operational?
The Delaware warehouse is already operational and ready to receive your shipments.
When is the Houston warehouse closing?
The Houston warehouse will close on September 13th, 2024. This is also final day we ship out of the warehouse.
What will happen to my packages currently en route to Houston?
We are still receiving shipments at the Houston warehouse till the 6th of September, 2024 and our last day of shipping out of the warehouse is on the 13th of September, 2024. But we advise that you reroute any packages currently en route to Houston and the Delaware warehouse as soon as possible.
How do I update my shipping address on shopping platforms?
Simply go to your account settings on your shopping platform and update your shipping address to our Delaware warehouse: Heroshe, 23 Cochran Lane Building 3 Ste 3, Heroshe, Camden, Delaware (DE). To ensure the address is accurate, follow the address the way it’s been written on your dashboard.
Will there be any delays in processing my shipments during the transition?
We are doing everything possible to ensure a smooth transition. However, minor delays might occur during the final phase of the move.
What are the benefits of shipping to Delaware?
The primary benefit is tax-free shipping, which can significantly save you some money on every purchase.
How long will it take for packages to be processed at the Delaware warehouse?
Processing times at the Delaware warehouse will remain consistent with what you’ve experienced in Houston.
Will my shipping costs change with the move to Delaware?
Shipping costs remain the same, but you will benefit from the tax-free status, reducing expenses.
What should I do if I mistakenly ship an item to the Houston warehouse after it closes in September 13th?
If packages arrive at our Houston warehouse after September 13th, 2024, customers have two options:
Forwarding Packages: Customers will need to contact the shipping company to have their packages forwarded to our Delaware warehouse for processing.
Secure Holding: If customers are unable to arrange for forwarding, we will securely hold their packages until they are moved to the Delaware warehouse. These packages will be processed and appear on the customers' dashboards on October 1st, 2024
Please contact our customer service immediately. We will work with you to resolve the issue.
Will my delivery times be affected by this move?
We expect delivery times to remain largely unchanged, though minor adjustments may occur during the transition.
Can I still use the Houston warehouse if I prefer?
No. All operations will be moved to Delaware, and the Houston warehouse will no longer be available from September 13th, 2024.
What happens if my package arrives in Houston after September 13th?
Any packages arriving after this date will be returned to the sender, so please update your shipping address immediately.
How do I track my packages after they’ve been shipped to Delaware?
You can track your packages using the same methods you used for Houston shipments. Our tracking system remains unchanged.
Will customer service contact information change with the move?
No, our customer service phone number remains the same.
Are there any new services being offered at the Delaware warehouse?
Our services remain the same, but with the added benefit of tax-free shipping.
Will my account details need to be updated due to the warehouse change?
No, your account details will remain the same, but you must update your shipping address on all platforms.
What if I have pending shipments in Houston on September 13th?
All pending shipments should be completed by September 6th to ensure they are processed before the warehouse closure.
How do I ensure my package is shipped to Delaware if I placed an order before the announcement?
Please check the status of your order and contact customer service if you need to reroute your package.
What’s the exact address of the new Delaware warehouse?
The address is 23 Cochran Lane Building 3 Ste 3, Heroshe, Camden, Delaware (DE).
Please note that you must sign up on the Heroshe website to use this address to ship your packages. Do not use the address without signing up to avoid your items being misplaced.
We hope this FAQ has answered your questions about the move to our new Delaware warehouse. If you have any other concerns or inquiries, please don’t hesitate to contact our customer service team.
