Everything You Need To Know About Storage Access

Afolabi Ojabowale -

Are you aware that your journey with Heroshe comes with some amazing perks? I know you answered Yes!!!! 

If I told you to guess what I am talking about, your guesses would include seamless shipping, transparent pricing, and fantastic customer service. All those guesses are correct, of course, but there's more! 😉

Today, I want to spotlight a feature quietly working behind the scenes to make your shipping experience smoother. It is called Storage Access, and this article will explain everything you need to know about it.

What is Storage Access?

Storage access is a feature that helps keep track of your shipment’s storage. Your storage access provides free days to store your items in Heroshe’s U.S., U.K., China and Lagos warehouses. The period of time depends on the shipping plan you are on and starts counting immediately after we process your shipment and ends after you make payment.

How Does Storage Access Work?

When we process your shipment, your dashboard will display a timer showing the number of free storage days available. This occurs when the shipping status changes to 'Processed.' The timer stops when you pay for the shipment, temporarily pausing storage access counting.

The timer resumes its countdown once the shipment status shifts to 'Pickup’ in the Lagos warehouse. You can now see the remaining days until you can pick up your item without incurring storage fees.

The number of free storage days varies based on your plan:

  • Basic Users: 30 days of free storage.
  • Heroshe Pro Users: 60 days of free storage.
  • Heroshe Premium Users: 90 days of free storage.

If you exceed the allocated free storage days, you will pay a daily storage fee of $1 before you can pick up your item.

For example, let’s say you are on the Heroshe Pro Plan, and your item spends 20 days in the U.S. warehouse before payment. When the item becomes available for pickup in Lagos, the timer shows 10 days. During these 10 days, you can pick up the item for free. After this period, the daily storage fee of $1 applies until payment is made.

What Are The Benefits of Storage Access?/What's New About Storage Access?

Storage access offers many benefits that can greatly improve your shipping experience. Here are some of them:

Convenient Tracking:
Storage access offers a new level of convenience by offering a dedicated timer on your Heroshe dashboard. This feature allows you to track your items' remaining free storage days effortlessly. You don't have to guess since you can easily see your storage limits with a glance.

Flexible Options:
Flexibility is at the core of the storage access. With different plans tailored to varying needs, you can now enjoy a personalized approach to storage. The storage access customization is as follows:

  • Basic Users: 30 days of free storage.
  • Heroshe Pro Users: 60 days of free storage.
  • Heroshe Premium Users: 90 days of free storage.

User-Friendly Reminder:
When we designed the Heroshe dashboard, our main goal was to make a dashboard that was easy to use. We wanted people to find their way around without any trouble and be able to add new features easily. Thanks to that, incorporating the storage access reminder was easy and didn’t complicate the user experience. (If we do say so ourselves 😂). You can track the number of free storage days you have used using the timer on the shipments page of your dashboard.

How to Use Heroshe's Storage Access

Now that you know the features and benefits of storage access, using it is a breeze. Log in to your Heroshe account and visit the Shipments page. Here, you can easily monitor your storage time, make payments, and manage your shipments.

Our customer support team can assist you with any questions or clarifications regarding our storage access or other services. At Heroshe, we are committed to providing a seamless shipping experience filled with love and swift delivery. Contact our customer support at helpdesk@heroshe.com via email, and let us continue making your international shipping journey smooth and enjoyable.

Frequently Asked Questions About Storage Access

What is Storage Access?
Storage access is a feature that helps keep track of your shipment’s storage. Your storage access provides specific days to store your items in our warehouses. The period of time depends on the Heroshe shipping plan you are on.

How does Storage Access work?
Your storage access starts counting immediately after your package gets processed. Depending on your plan, you will have specific days to store your items for free. Once your item stays longer than that time frame, you will incur daily storage fees, which you must pay before checking out.

What is the new storage time limit for basic users?
Basic users are entitled to 30 days of free storage.

How about Heroshe Pro users?
Heroshe Pro users are entitled to 60 days of free storage.

What is the storage limit for Heroshe Premium users?
Heroshe Premium users are entitled to 90 days of free storage.

What happens if I don’t pay the storage fees?
Items will be subject to liquidation 60 days after the storage access period expires if the accrued storage fees are not paid.

Why did Heroshe decide to change the storage time policy?
Due to our rapid growth and the increasing number of customers keeping items with us for extended periods, we've updated our policy to serve all users better. 

What happens if you exceed the storage time limit?
If your storage limit expires, you will be charged $1 daily until you either pay for the item or arrange pickup.

Does the storage time reset if your item arrives in Nigeria after being in the U.S. or UK warehouse for a certain number of days?
No, the storage time does not reset. The timer will resume counting after your item is available for pickup, after which you will be charged $1 daily.

Is there an easy way to keep track of your storage time?
Yes, you can track your storage time using the timer on your user dashboard.

Does the timer stop when you pay for the shipment?
Yes, the timer stops when you pay for your shipment.

What happens after your items arrive in Lagos?
The timer resumes after we process it in the Lagos warehouse.

What is the policy regarding liquidation?
Items will be subject to liquidation 60 days after the storage access period expires. For more context based on the plan the user is on, the rules below apply:

  • Basic Plan: 
    • Basic users receive 30 days of free storage.
    • After the 30-day free storage period, a storage fee of $1 per day begins to accumulate.
    • The items will be liquidated if the fee accrues for 60 days after the free storage period ends.
  • Pro Plan:
    • Pro users receive 60 days of free storage.
    • After the 60-day free storage period, a storage fee of $1 per day will begin to accumulate.
    • If the storage fee accrues for 60 days after the free storage period ends, the items will be liquidated.
  • Premium Plan: 
    • Premium users receive 90 days of free storage.
    • After the 90-day free storage period, a storage fee of $1 per day will begin to accumulate.
    • If the storage fee accrues for 60 days after the free storage period ends, the items will be liquidated.

What happens if my package is liquidated?
If your package is liquidated, it will no longer appear on your dashboard for payment or shipping. Once your items are uploaded to your dashboard, we advise completing your shipping transactions promptly.

How can I ensure my packages are not liquidated?
To avoid liquidation, monitor your dashboard regularly for any uploaded items. Once your items are available for shipment, promptly pay any shipping costs and storage fees. Also, if your package is at our Lagos warehouse, take the necessary steps to collect it or arrange for delivery without delay.

What is the maximum storage fee I can be charged?
The maximum storage fee is $60, which applies if the storage fee accrues for 60 days after the free storage period ends.