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7 Key Heroshe Features That Set Us Apart From The Competition

7 Key Heroshe Features That Set Us Apart From The Competition

One of my aunties called me a few days ago and said, “I heard you work with a shipping company. I have goods I want to ship from New York, and I want the best way to ship them. Are you sure your company can handle international shipping very well?

I smiled, put on my lecturer hat and gave her reasons to ship with Heroshe and the features that set us apart from other shipping companies. She ended the conversation with, “Send me a message on WhatsApp with all the details I need so I can reach out to the  company reps.” At that moment I felt happy because I had made a new client for the company.

What about you? Would you love to ship with Heroshe? Have you ever wondered, “What is that thing that makes Heroshe different from other shipping companies?” in this article, we will explore seven key features that set us apart from the competition.

Let’s get started!

Split Payment

Have you ever had to make a purchase only to realise you have insufficient funds? It happens to the best of us. On days when you have to pay for a shipment to be delivered from the  UK or US and you do not have enough money to pay for that delivery, the Heroshe split payment (split pay}  feature is what you need.

flexible payment with split pay

The Split Pay helps you simplify the payment process for your shipments. It allows you to create and share payment links with friends and family, allowing them to help pay for your shipments. With Split Pay, your friends or family do not have to log into their banking apps or try to get a POS  transaction done for you. They can directly pay money to your Heroshe wallet, giving you enough funds for your shipment.

Benefits of Split Pay

This feature offers a wide range of benefits for both individuals and businesses. Some of these include:

Simplicity and Ease
Your friends and family enjoy a hassle-free payment process, preventing the need to log onto a banking app or go through multiple steps and logins on Heroshe to use it. All you have to do is share a payment link with them.

Enhanced Security
Split pay eliminates the need to share your transaction/ shipping information. This keeps your shipping details private while contributing to a more secure financial transaction environment.

Build Trust
As a business shipping goods for your customers, sharing the payment link helps them see that you’re genuine. This also allows them to share the payment links of their items with friends and family.

How Split Pay Enhances Flexibility for Customers

The split pay gives  you the following options:

You can create payment links tailored to your shipping needs for a single shipment or multiple items.

Anonymous Transactions
This feature allows you to keep the details of your shipments confidential. Recipients of the payment links only need to send funds without knowing the specifics of the shipped items.

Multiple Contributors
The split pay is ideal for collaborative efforts, as you can share payment links with multiple contributors (three). This helps to facilitate group purchases for family or friends.

The Smart Locker

Heroshe's Smart Locker is a secure and automated storage unit designed to change how packages are delivered and received. Functioning as the middleman between Heroshe and you, it eliminates the need for you to rush down to our warehouse before the close of business to pick up your package.  

Equipped with advanced technology, each Smart Locker is uniquely designed to accommodate various package sizes securely. You receive a notification and a unique code once your package is placed in the locker, granting you easy access to collect your items at your convenience.

The operating hours of the smart locker work with your schedule as it allows access from 9 am to 7 pm, Mondays to  Fridays, and from 10 am to 7 pm on Saturdays. This simplifies picking up your package, creating a hassle-free experience for you.

Benefits of the Smart Locker

Securing Deliveries
This feature prioritises the safety of packages. It further reduces the theft or damage that happens as a result of traditional doorstep delivery. With it, your items are stored until you’re ready to retrieve them.

Enhanced Accessibility
The Smart Locker doesn’t work as a 9-5er; instead, it allows you to collect your packages at a convenient time. The operating hours for the smart locker are from 9 am to 7 pm, Mondays to  Fridays, and from 10 am to 7 pm on Saturdays. This flexibility benefits individuals with busy schedules or unconventional working hours.

Contactless Transactions
Smart lockers provide a means of receiving packages without direct human contact. This enhances safety and aligns with modern preferences for minimal physical interaction.

Recipient Verification
The smart locker system ensures that only the designated recipient, with the unique access code, can retrieve the package. This additional layer of security adds peace of mind as it shows that anyone not sent by you cannot access your package.

Shipping Calculator

The shipping calculator is a user-friendly digital tool that helps you calculate your shipping cost upfront. This tool considers factors such as shipping destination, the weight of the shipment, and delivery type, after which it shows the total cost of shipping the package.

heroshe pricing page

Benefits of the Shipping Calculator

Customised Inputs
The shipping calculator allows you to input specific details relevant to your shipment, including the destination, package weight, and delivery type.

Real-Time Estimates
With the shipping calculator, you get to know upfront what your shipping costs will be, which will help you make informed decisions about your shipping choices without any delays.

Scenarios Where the Shipping Calculator Is Particularly Useful

Online Shoppers
If you’re purchasing items from international online stores, you can utilise the shipping calculator to estimate the total cost of shipping your package.   

Small businesses that frequently ship products from the US and UK can use the shipping calculator to accurately plan and budget for shipping expenses.

Gift Senders
Individuals sending gifts to friends or family in Nigeria can use the tool to gauge the overall cost of sending a package, allowing for budget-conscious decisions.

Related: Learn How to Use A Shipping Cost Calculator in 5 Minutes

Tax-Free Address 

The tax-free address is a  solution designed to reduce the burden of taxes on international shipments. When you use our tax-free shipping address at the checkout page of the store you’re shopping from, the retailer removes any applicable sales tax from the product price before shipping to our warehouse.

tax-free shipping

Benefits of a Tax-Free Address 

Cost Savings
The primary advantage of the tax-free address is the potential for substantial cost savings. Using the tax-free address provided by Heroshe significantly reduces the overall expenses associated with your purchase.

Transparent Pricing|
One of the most common challenges shoppers face is hidden costs and unexpected taxes when making payments. The tax-free address provides transparency in pricing, allowing you to anticipate and control your expenditure more effectively.

Affordability and Accessibility
The feature enhances the affordability and accessibility of global products for users. With reduced tax implications, products become more competitively priced, making them more accessible to a broader audience.

Great Dashboard Overview

The user dashboard is the command centre of Heroshe's services, providing an intuitive and comprehensive platform to manage your shipments effortlessly. Here's a closer look at the key components:

Personalised Overview
You are welcomed with a personalised account overview showcasing essential information such as total shipments, unpaid shipments and your USD wallet balance. You can track your shipment from your dashboard, get a free shipping address, and access the payment calculator.

Helpful Resources
The dashboard displays helpful information that can help you better understand how to use the shipping address and Heroshe.

heroshe dashboard

Easy Navigation and Accessibility Features

The following features contribute to a smooth and enjoyable user experience:

Intuitive Interface
The dashboard boasts an intuitive design, ensuring you can find the information you need effortlessly.

Responsive Design
The dashboard adapts seamlessly to different screen sizes, ensuring a consistent and responsive experience, whether accessed from a desktop, tablet, or mobile device.

Clear Navigation Menus
Well-defined navigation menus guide you through different dashboard sections and your Heroshe account. This makes it easy to switch between shipments, payments, account settings, etc.

Real-time Tracking 
From the dashboard, you can track your shipment. This provides you with real-time info and visibility on the status of your shipments.

Status Notifications
The dashboard generates timely notifications, informing you about important milestones, delays, or changes in the shipping status.

Related: 10 Simple Tips Every Heroshe First-Time Customer Will Benefit From

Scheduling Pick-Ups 

The scheduling pick-up feature allows you to dictate when and where you want to collect your package. This is a departure from traditional logistics models where people must adhere to fixed pickup schedules. With this and the smart locker features, you can easily schedule a suitable pick-up time.

The feature operates through an intuitive user interface accessible through the Heroshe platform. You can select your preferred pick-up time and location with just a few clicks. Upon scheduling a pick-up, you receive confirmation that your request has been processed. 

Benefits for Users with Busy Schedules

Time Efficiency
This feature is a time-saving hack for users with hectic schedules. It eliminates the need to arrive at a specific time to pick up your shipment. You can select a convenient time, allowing you to focus on your daily tasks.

Flexibility in Timing
Whether it's a morning package or an evening shipment after business hours, you can choose the pick-up time that aligns with their schedule. With our smart locker, you only have to use your unique access code, and your package will be yours.

Reduced Waiting Times
You no longer need to wait in lines or endure potential delays at shipping centres. You can minimise waiting times by scheduling pick-ups and using the time saved for something more productive.

Custom Labeling

Custom labelling is a feature that has been designed to add a personalised touch and brand identity to your shipments. Through a user-friendly interface, you can easily input specific details about your brand identity, choose fonts and colours, and incorporate logos or special messages. 

Benefits  of the Custom Labelling Feature for Businesses

Brand Enhancement
Custom labels are a powerful branding tool that contributes to awareness campaigns. When your brand identity is used on a shipment and these shipments, in turn, reach the hands of your customers, it’s a powerful advertisement tool that can lead to brand evangelism.

Benefits  of the Custom Labelling Feature for Businesses

Personalisation and Uniqueness
Custom labels allow you to personalize your shipment, creating a more memorable experience for customers, which can strengthen customer loyalty.

Professionalism and Consistency
Custom labels contribute to the professional attributes of your brand. Consistency in label design on your shipments also strengthens your brand identity. This reflects positively on your business and helps to build trust and confidence in the minds of customers.

Benefits  of the Custom Labelling Feature for Users

As a frequent shipper of bulk quantities, this feature is also for you if you’d love a personal look and feel to your shipment. It can be helpful for:

Express your Individual Style
You can use the feature to express your unique style when sending a gift or personal items. It presents you an opportunity to make each shipment unique by infusing personal touches, such as favourite colours or even handwritten notes.

Special Occasions and Messages
You can tailor the labels to fit special occasions. Birthdays, anniversaries, or holidays can be celebrated with customised labels featuring designs or heartfelt messages. 

Improving Gift-Giving
Custom labels become particularly impactful when sending gifts. You can design labels that resonate with the receiver, making the unboxing experience more personal and delightful. 

Exceptional Support Team

The human touch often distinguishes a service from the rest in shipping and logistics. While Heroshe is celebrated for its innovative features, there's an unsung hero that truly sets us apart – the Exceptional Support Team. Even though not a tangible feature, the impact of an outstanding support team goes far beyond logistics, forming a crucial pillar in your Heroshe experience.

Responsive Communication
Our support team is made up of real people who are ready to engage with you. The team ensures that communication is prompt and personalised, understanding that every query is unique.

Accessible Channels
Whether through chat, email, or phone, our support team provides accessible channels for you to reach out. This multi-channel approach ensures that you can choose the most convenient method.

Empathy in Problem Solving
Beyond resolving issues, our support team brings a human touch to problem-solving. They understand that behind every shipment is a story, and our empathetic approach ensures you feel heard and valued.

Knowledgeable Assistance
Our support team is equipped with extensive knowledge of the platform and logistics. This expertise allows them to provide accurate and valuable assistance, guiding you through any challenges you may encounter.

In conclusion, Heroshe is an innovative company with features to redefine your shipping experience. From the split payment and smart locker to the efficiency of scheduling pick-ups and custom labelling, we are determined to provide user-centric solutions continually. Our excellent support team is ready to help you as we are dedicated to every user's journey.

Ready to experience shipping like never before? Take the leap and sign up on Heroshe today. 

Ilaya Teejay

Ilaya Teejay

Ilaya Teejay is the Content Marketing Associate at Heroshe. She believes words can shape user experiences, and she's turning this belief into a career that helps people and businesses succeed.