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Answering 40 Useful Questions About Shipping From The U.S. to Nigeria and Ghana

Answering 40 Useful Questions About Shipping From The U.S. to Nigeria and Ghana

Hey you! Remember Alex? He's my go-to guy for phones, laptops, and accessories. I was at his store the other day with a friend who wanted to buy a Google Pixel 7a. While talking, I got a work-related call that interrupted our conversation. Adeola and I were talking about potential awareness campaigns for Heroshe, you know, the company I work for.

Well, after wrapping up the call, Alex mentioned that he overheard me talking about Heroshe. Turns out he knew about our shipping service but was unsure about the details of shipping from the U.S. to Nigeria. He mentioned that he wants to buy bulk electronics from his U.S. contacts and use an agent to ship them. But Omo! The amount of money the agent “billed him” for shipping fee and customs clearance was too expensive!

You won't believe it, but he had many questions – like up to 40! It’s well. Are you like Alex? Curious about shipping from the U.S. to Nigeria and Ghana? Then this article is perfect for you, my friend. So grab yourself some snacks, sit back, and let's answer all your questions.

Frequently Asked Questions About Shipping From The U.S. to Nigeria and Ghana

What is Heroshe?
Heroshe is a leading shipping service provider that specializes in efficient and reliable shipping from the USA to Nigeria and Ghana. With Heroshe, you can easily and affordably ship a wide range of products, including iPhones, Google Pixel phones, Samsung devices, laptops, and even skincare products, right to your doorstep in Nigeria or Ghana.

How does Heroshe work?
We offer a free U.S. address where you can deliver your items and then we ship them to your location in Nigeria and Ghana at $8 per lbs.

Heroshe simplifies the process of shipping from the USA to Nigeria and Ghana, making it an easy experience for customers. Here's how it works:

  • Sign up and create an account on the Heroshe website or mobile app.
  • Shop from your favorite online stores in the USA, including Amazon, eBay, Best Buy, and many more.
  • During checkout, use Heroshe's free US address as your shipping address.
  • Once your package arrives at the Heroshe U.S. warehouse, we promptly scan and link it to your account. You'll receive email notifications in real-time, keeping you updated on the shipping status every step of the way.
  • Pay for shipping, at $8 per pound, using secure payment options available on the platform.
  • Heroshe takes care of the customs clearance process and ships your package right to your doorstep in Nigeria. If you prefer, you can choose to pick up your package for free at our Lagos warehouse.
How Heroshe Works
How Heroshe Works

How much does it cost to ship from the U.S. to Nigeria and Ghana?
It costs $8 per pound to ship all your items using Heroshe. Our minimum weight is 1 pound.

Are my fragile items safe with Heroshe?
Yes, they are. But we charge an optional fee for crating fragile items such as TV, Large Screen Monitors, Glass Furnishings, Glass Items, Wine, etc. You will be notified via email or phone if we receive a fragile item at the US warehouse that needs crating. You can learn everything you need to know about shipping fragile items in this blog post.

How long does it take to ship from the U.S. to Nigeria and Ghana?
It takes 7-10 days from the day the package ships out of our U.S. warehouse if there is no customs delay. For Ghana shipments, it takes 7-14 days from the day the package ships out of the U.S if there are no delays. The timeline does not include the time it takes for the store to deliver the package to our U.S. warehouse.

How can I use Heroshe to shop from multiple U.S. and U.K. stores and ship them all together?
Heroshe lets users shop from various U.S. and U.K. online stores using the addresses on your dashboard. Shoppers can ship items to these addresses, wait until all purchases arrive, and consolidate them for a single shipment. This consolidation often results in reduced shipping costs compared to if you ship them separately.

How can I track my packages when shipping from the U.S. to Nigeria and Ghana?
Each delivery service, including DHL, UPS, and FedEx, offers its own package tracking service. You can easily track your package by visiting their websites and entering the tracking number. However, Heroshe has a slightly different approach. When shipping from the USA to Nigeria or Ghana with Heroshe, you will receive a unique shipment status for each package. By checking the status, you can determine at what stage your item is in its journey to you. To get familiar with the different shipping statuses, please refer to our blog post explaining the different shipping status.

How can I calculate my shipping cost from the U.S. to Nigeria and Ghana?
Every major delivery service, including DHL, UPS, FedEx, and Heroshe offers a shipping cost calculator on their websites. By using these calculators, you can easily calculate the cost of shipping your package from the U.S. to Nigeria and Ghana. Do you want to learn how to use all four shipping calculators? We have written a helpful article that guides you through the process.

What are the Custom duties and taxes associated with shipping to Nigeria and Ghana?
The customs duties imposed by the Nigerian and Ghanaian customs authorities range from 5% to 60% of the item's value. All imports are subject to a 7% port surcharge and a 5% value-added tax (VAT). You can find out more information on the official Customs website.

Do I pay Customs duties when I ship with Heroshe?
No, when you ship with Heroshe, you don't have to pay for customs duties.

Are there any additional fees involved in the shipping process?
There are no additional shipping and clearing charges. But, a delivery charge applies to all packages not picked up at the Lagos warehouse. It costs $15 to deliver non-extra large Items (Phones, laptops, clothing, etc. under 10 lbs) within Lagos and $20 outside. For extra-large items (TVs, Speakers, Consoles, etc. above 10 lbs), delivery within Lagos costs $20 and $30 outside Lagos. Please see the full pricing page for more details.

Who is responsible for the final delivery of my package in Nigeria or Ghana?
Heroshe takes responsibility for the final delivery of your package in Nigeria or Ghana, either by offering free pickup from the Lagos warehouse or using our local logistics partners to deliver to your doorstep anywhere in Nigeria or Ghana.

Do I have to pay for delivery in Nigeria?
Yes, we charge a fee of $15 for non-extra large items within Lagos. For non-extra large items outside Lagos, we charge a fee of $20. Additionally, pick up is available for free in our Lagos office.

How do I fund and pay from my wallet?
Login to your Heroshe dashboard. Hover your mouse over your wallet and select top-up wallet. Choose the wallet you want to fund(USD or NGN) Enter the amount you want to top up, and click on fund wallet. This redirects you to the safe and secure Payment page where you will enter your card details and pay. This increases your wallet balance.

To pay, click on shipment to see all your pending transactions. Select the right shipments and choose pay now. This redirects you to a payment page. Pay with your Heroshe wallet and you get instant receipts.

Please note, funds in the USD and NGN wallets cannot be used simultaneously to pay for an order.

What types of items can I ship to Nigeria and Ghana from the U.S.?
With Heroshe, you can ship a diverse range of items from the U.S. to Nigeria and Ghana, including clothing, footwear, books, electronics, laptops, iPhones, Google Pixel and more. Check out this article for a better list of items we ship.

Are there any item restrictions for shipping to Nigeria and Ghana from the U.S.?
Yes. There are a few items that we cannot ship due to regulations or safety concerns. These include standalone laptop batteries, items containing Nicotine, guns, paintball guns, bullets etc. Here is a more comprehensive list of items we don't ship.

How is Heroshe different from other shipping services?
Heroshe differentiates itself from competitors with our unique approach of providing personalized shipment statuses, affordable shipping fees, and zero customs duties for our customers.

How can I sign up for Heroshe's services?
Signing up on Heroshe is easy. Visit our website at and click the "Create an account" button to start the simple registration process.

Can Heroshe ship items sent from friends or family members in the U.S.?
Yes, we can. But, with some restrictions such as - the proof of payment for the item has to be in your name. Also, you must be willing to provide more information about the sender like contact details, government-issued ID and any other info we need.

What is proof of purchase and why do I need to provide it?
Proof of purchase is a receipt of your items from whatever U.S. store or seller in PDF, PNG, JPG, and JPEG formats. You need to provide it when shipping consumer electronics and high-value luxury products with Heroshe. It helps us stay compliant with the guideline of the Department of Homeland Security (DHS) for shipping consumer electronics and high-value luxury products. It also serves as confirmation that you bought the item legally.

How does Heroshe handle package consolidation?
We do not manually consolidate your items at the US warehouse. We process your items as they arrive. To automatically consolidate the weight of your items, simply add all the items to the cart at once, and checkout.

How can I contact Heroshe's customer support?
You can reach us via chat, any of our social media handles, WhatsApp on +2348177593032 and you can call on 07000800900.

Where is the Heroshe Lagos address?
Our Lagos address is Suite 004, Ground Floor, Right Wing. Airport Business Hub, Along Murtala Muhammad International Airport Road, Ikeja, Lagos State.

What are Heroshe's operating hours?
Heroshe's US office operating hours are from 9am to 5pm, Monday to Friday, and we are closed on Saturdays and Sundays.

Heroshe's NG office operating hours are from 9am to 4pm, Monday to Friday, 10am to 2pm on Saturdays, and we are closed on Sundays.

Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
Yes, you can. But you have to first schedule a pick-up from your Heroshe dashboard and give your full name, the reference number and/or smart locker code to the delivery driver.

What should I do if my package is lost or damaged during transit?
We go the extra mile in making sure your package arrives at your doorstep, safely. If we ship any package for you and it goes missing, we will take full responsibility for it. Very soon, customers will be able to get their items insured.

How can I schedule pickup when my items arrive in Lagos?
Log in to your Heroshe dashboard and schedule a pickup. When you arrive at our warehouse, remember to bring the unique code assigned to your package. This will ensure a seamless pickup experience without any delays.

Can I use Heroshe to ship items from the UK?
At the moment, Heroshe does not offer shipping services from the UK, but stay tuned as we are working on expanding our services.

Can I use Heroshe to ship items to other African countries?
Yes. You can use Heroshe to ship items to Nigeria and Ghana. We are working on expanding to other African countries soon.

How does Heroshe handle oversized or heavy items?
We use volumetric weight. You can learn everything you need to know about volumetric weight and how to calculate it in this blog post.

Can I use Heroshe to ship perishable items?
We do not recommend shipping perishable items due to the time of arrival, and we do not assume responsibility for such items.

Can I cancel my shipment with Heroshe?
You cannot cancel fully paid shipments with Heroshe, but you can cancel partially paid ones. Please note that if you use a voucher for partial payment and cancel the shipment, you will forfeit the voucher.

What is Heroshe's policy on hazardous materials?
Heroshe strictly adheres to a policy of not shipping hazardous materials.

How long can my package stay at the Heroshe warehouse?
Packages at the Heroshe warehouse receive complimentary storage for 90 days. After 90 days, the customer begins to incur storage fees and would need to pay the storage fee alongside the shipping fee once they are ready to ship their items. We liquidate items only after remaining in the USA and Lagos warehouses for up to 1 year.

How will I know when my item has arrived in Nigeria or Ghana?
When your item arrives in Nigeria or Ghana, we will notify you through multiple channels. First, you will receive an email notification from us indicating that your item has arrived. We will give you a call (if you are in Ghana) to confirm the delivery and update your item’s status on your dashboard.

Can I pick up my packages from the Lagos warehouse?
Absolutely, you have the option to pick up your packages from the Heroshe Lagos office free of charge. Simply schedule a pick-up through your Heroshe dashboard and provide the reference number.

How does Heroshe handle complaints or issues with shipments?
We address complaints or issues with shipments by providing customer support to assist and resolve any concerns promptly.

How can I change my shipping address?
Login to your Heroshe dashboard. Click on settings and select address book. You have two options: edit the former address or add a new one.

Can I track my package while it's being shipped by Heroshe?
To track your shipment from the USA to Nigeria or Ghana, Heroshe provides a unique shipment status for each package. By checking the status, you can determine at what stage your item is in its journey to you. To get familiar with the different shipping statuses, please refer to our blog post explaining the different shipping status.

What payment methods are accepted by Heroshe?
We accept payment in Naira or US Dollars through debit or credit cards. We are unable to accept cash, and cash on delivery. Payment in Cedis is coming soon.

In conclusion, Heroshe is your go-to shipping service provider for stress-free shipping from the USA to Nigeria and Ghana. We offer competitive shipping fees, personalized shipment tracking, and exemption from customs duties. With our 90-day free storage at our warehouse and efficient package consolidation, your items are in safe hands. We strive to provide exceptional customer support, addressing any concerns or issues promptly. Whether you are shipping electronics, fashion items, or books, we ensure a smooth shipping experience. Sign up today, and enjoy love and swift delivery.

Afolabi Ojabowale

Afolabi Ojabowale

Ojabowale Afolabi is the content marketing lead at Heroshe. I have a deep passion for telling brands' stories to educate their audiences across a breadth of media and content forms.